Engagements in Practice
The following are examples of the kind of work I do with institutions and organizations — from building enrollment infrastructure from the ground up, to developing leaders and teams over the long term. Every engagement is tailored to what the organization actually needs.
This institution was launching its first graduate program with no admissions infrastructure in place — no workflow, no CRM configuration, no communication cadence, and no process for routing applications from intake through faculty review. They needed it built from the ground up, and quickly.
Consulted on the overall CRM structure and built the end-to-end application workflow — checklists, status triggers, routing logic, and faculty handoff — across two platforms.
Designed and ran the full application-to-review pipeline, processing files through intake, review, and post-decision stages in partnership with institutional leadership.
Developed and sent applicant-facing communications throughout the admissions cycle, serving as a live point of contact for student questions and concerns.
Consulted on how the student support and retention function should be structured, including how the retention process should operate once students enrolled.
Advised on admissions policy development to ensure alignment with accreditation standards as the program established its operational and academic foundations.
Carried the institution through its first graduate program start — from the first application received to the first cohort enrolled and handed off to student services.
A fully functional, replicable enrollment workflow was delivered where none had existed — built to scale alongside the program.
The institution successfully carried its inaugural graduate cohort through the full admissions cycle, from application to start.
Foundational thinking on student support and retention was established, giving the institution a framework to build from as the program grew.
This organization’s operations function was growing faster than its leadership infrastructure. The VP of Marketing & Operations needed a strategic thought partner for real-time operational decisions, while a newly promoted Operations Manager needed coaching on leading a team — setting expectations, driving accountability, and building a culture of performance.
Weekly 1:1 coaching with the VP of Marketing & Operations on strategy, operational decision-making, and team leadership — sustained over nearly 2 years.
Coached a new Operations Manager over one year on people management fundamentals: expectation-setting, accountability structures, and team dynamics.
Led two hands-on sessions for the operations team: one on solutions-first thinking, one on building a great customer support experience.
Served as an ongoing thought partner on organizational structure, team design, and how to operationalize strategy across a growing function.
Helped establish the systems and language for how the team set goals, tracked progress, and held itself to consistent standards of performance.
Guided the team through a structured exploration of what excellent client and learner experience looks like — and how to build it into daily operations.
The VP developed greater strategic clarity and operational confidence across a complex, fast-moving function over a sustained engagement.
The new Operations Manager built the leadership foundation to manage a team with structure, accountability, and confidence.
The operations team left the design thinking sessions with actionable frameworks for problem-solving and customer-centered service delivery.
Ready to build something that lasts?
Whether you need operational infrastructure built from scratch, leadership coaching for your team, or a facilitated session to unlock better thinking — I’d love to connect.
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Higher Ed Ops Consulting 